Mobile Leadership Strategies
Target Introduces Mobile Coupons for Apple’s Passbook
Daily Insight | Sheryl Kingstone | September 21, 2012
Target has announced its new mobile app has been optimized for Apple’s new mobile wallet, Passbook, just in time for the release of Apple’s iPhone5.
The new app allows users to save and store mobile coupons according to TechCrunch. Many people believe couponing will be an important use case for Passbook, and will assist users in moving from mobile apps to mobile wallets. Target has been a leader in mobile couponing, and it first launched scannable coupons in 2010. Several other brands have integrated their apps with Apple’s Passbook, including American Airlines, United, Fandango and Live Nation.
Yankee Group Research Director Sheryl Kingstone comments
“We are still waiting for Passbook to mature. While there is a link to Passbook- compatible apps, so far there are only a handful of apps that work. It is also a little buggy. Target is ahead of the game, especially considering 63 percent of Yankee Group respondents show an interest in using mobile coupons. Coupons are a great gateway to create a mobile relationship with customers. However, retailers must understand that sharing generic coupons leads to a poor customer experience. It needs to create and build toward loyalty not just price discounting. Newer mobile-oriented initiatives done correctly can not only keep customers engaged and active in loyalty programs, but also compel them to spend more with coupons. Considering that smartphones can bridge the divide between online and physical domains, it is critical for retailers and brands to understand the impact of mobile shoppers on their loyalty program strategies. Passbook is just one vehicle among many for retailers to move into the mobile transactions market.”
Mobile Broadband Strategies
MetroPCS Will Eventually Launch VoLTE In All LTE Markets
Daily Insight | Rich Karpinski | September 21, 2012
U.S. operator MetroPCS, well-known for its flat-rate plans, says it will have VoLTE launched in all of its 14 LTE markets in the next four to six months, as soon as it is able to deploy the VoLTE technology.
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Mobile Marketing and Commerce Strategies
Bank of America Files Patent for Contactless ATM
Daily Insight | Nick Holland | September 21, 2012
Contactless technology eventually may be used for services beyond retail purchases, as Bank of America recently filed a patent application for a contactless ATM.
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Mobile Application and Cloud Strategies
Google Maps for Android Update Brings Robust Search History
Daily Insight | Jason Armitage | September 21, 2012
Though Google’s Maps app has been left out of Apple’s iOS 6, the company has still found a way to make waves for itself. Its latest iteration for Android devices now features a robust search history including info from desktops and mobile devices.
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Mobile and Connected Device Strategies
ITC Launches Investigation into Motorola Patent Complaint
Daily Insight | Carl Howe | September 21, 2012
The U.S. International Trade Commission (ITC) announced this week that it will launch a formal investigation into a patent infringement complaint Motorola Mobility issued against Apple. The Google subsidiary officially filed its complaint in August.
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Recent Insights
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